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Job ID: PJB281
customer Care (Support level)
Experience
: 6 years - 6 years
Location
: kalamassery
Qualification
: MBA/PGDM  
Salary
: 15000.00 - 20000.00
Job Description
This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer, Customer Care, Customer Support, Client Service, Guest Service and Customer Relations Representative.
Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
MBA (6 months exp. in BPO)
Last Date
: 20-12-17
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